<![CDATA[Ralph Caplan, a venerable design journalist, wrote an essay in 1978 in memory and honor of Charles Eames. WHY section in Herman Miller Inc. homepage has his essay "Doing Quality” in full text.
“The fear of making mistakes is a great inhibitor, but the willingness to fail must include the willingness to anticipate failure in advance, in order to try to avoid it.” — Ralph Caplan, Doing Quality, an essay featured on Herman Miller Inc. websiteIt is a great writing and I believe it deserves a careful reading.]]>